eDreams complaint: Edreams did not notify me of flight cancellation

on 29 September 2022 about eDreams in category Travel

New complaint
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Complaint resolved
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My complaint:

Edreams did not inform me that my flight was cancelled

I therefore ended up having to buy expensive last minute tickets to get home from my holiday.

I have liaised with Edreams about this for four months now, but they are not processing this as a complaint but simply returning standard pre-scripted responses.

The screenshot shows that even now, the flight does not display as cancelled.

Suggested solution:

They should compensate me for the price of the last minute tickets that I had to buy on the day of my return.

The reason I had to purchase these tickets and was unable to proceed with my original return flight was the fault of Edreams.

Edreams did not notify me of flight cancellation
Edreams did not notify me of flight cancellation
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