eDreams complaint: Flight Cancun-Miami-Vienna round trip

Flight Cancun-Miami-Vienna round trip

Hello.

My reservation number is 7784170013. For almost a year I’m trying to get my money back. I stayed in the airports without being able to take my flights. One because of an airline that did not want to recognize my Covid vaccinations when everything was in order and other flights they did not let me on because they simply did not let me fly back from Europe through the US. So why are they sell those flights then? Why don’t they put big ads? How many people have bought flights in times of pandemic without knowing that they could not use them? The airlines and agencies yes, they knew about that. What a rip-off! I had to spend more than double to buy extra flights, lose valuable days of my vacation, get angry and having to sleep and spend money in airports while waiting for the next flights that I had to buy extra. 🤬 eDreams doesn’t feel responsible at all, Austrian Airlines either. Now the flight company says I have to sort it out with E-Dreams and E-Dreams says I have to sort it out with the Airline. No one hasn’t done anything!

I repeat United Airlines who operated an Austria Airline flight made me miss my Miami – Newark – Vienna flight due to incompetent Airline staff who didn’t know well about the vaccinations and on my return I couldn’t take the entire flight from Vienna to Cancun (with 2 stop-overs) because they wouldn’t let me fly through the United States, something that eDreams as a travel agency should have known and therefore shouldn’t ve selling without a big notice and surely received many complaints for that. But all that time, they continued to sell those flights on the internet, not making themselves responsible for anything. I’m sick of that injustice!

E-Dreams! I want a solution!!!! Apparently you deposited some tiny ridiculous amount on my austrian account but this is not enough!