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eDreams complaint: REFUND NOT BEING PROCESSED

Open 91 views Travel

Filed 11 May 2022 by Sergio

I’ve booked two flights with eDreams (9011435938 – JHIHI3) paying extra insurance in order to cancel freely in case of need.
I’ve requested the cancellation and eDreams ed it via their website (chatbot and manage my account) but when I contacted Lufthansa (the flight operator), they ed via email that they haven’t received any request from eDreams.
I’ve opened a claim via Paypal, but still nothing.
Please help!

eDreams complaint: REFUND NOT BEING PROCESSED
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