Complaint: No contact regarding flight change or refund despite being reassured time and again I would

on 08 May 2022 about eDreams in category Travel

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My complaint:

I booked a flight to Amsterdam from Southampton.KLM changed outgoing flight which was unsuitable. I contacted eDreams to be told multiple times someone would contact me with in 24 hours then 48 hours then 72 and still nothing I checked on KLM website and they had the alternative flights I wanted to change to but eDreams said the flights were unavailable when I called them yet again. I therefore asked for a refund and was advised I would hear definitely about this within 72 hours and yet here I am again no contact from eDreams absolutely abismal service. My booking reference 8831023370

Suggested solution:

Refund me and compensation for the hours I have spend trying to resolve this issue

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