eDreams complaint: refund of cancelation by airline
Filed 2 Mar 2023 by kamand
my flight Rome to Budapest (eDreams booking reference: 10846167973 – Airline booking reference: PB9JNY, WJYN3K) got cancelled by wiz air in December and I got an email from wizair that they want to refund me but I have to do it by travel agency. edreams didn’t even me any information about it till I sent them several emails and asking for it. so I had return ticket and ticket for going was cancelled. edreams was not willing to help… anyways now I cannot even see the refund status in edreams website or application and when I tried to contact them, they said I have been refunded on February,20th and it will take 3 to 7 business days to receive the refund and I haven’t received it yet while more than 7 business days have already passed.
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