eDreams complaint: Wrong Name on the Tickets
Filed 8 Sep 2022 by Som
Just trying to help my Auntie sort out the spelling mistakes with their name on the Evaair ticket to Thailand booked via eDreams. The mistake was only one letter on their name but this is what we get as a reply from eDreams! My Auntie spend £1400 on their flight! Although their policy said a minor change is possible with charge their won’t do it for us! When we rank the EVA AIR as well as THAISmile they said it’s possible to make a change but only by an agent. When i ask for the cancellation of the tickets eDreams agent said that they re unable to refund the money!
Please…..let me know if anyone have an experience similar to this and how you sort this stupid mistake out! evaair THAISmile EDreams ATOL IATA
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