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eDreams complaint: REFUND for services that were not rendered

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Filed 27 Apr 2022 by Catalina

I have bought 2 ticket through E dreams Buch Nice, reservation 905693435529.03.22.flight Y9BISJ.I have bought 2 tickets 17-21.04.22,that indicated that the price was for 2x carry on, premium insurance and the check in, on line. Amount withdrawn from my Raiffeisen account was 540,85 EUR(2660,87 lei). The invoice sent by email was for only 439,96 EUR.so 100,89 EUR less than the amount withdrawn from my account .The day of the departure we were not able to do the check in on line,the application informed us we need to do it at the airport .At the airport we were informed that we have no carry on paid so we had to pay for the 2x carry on and check in 151.00 EUR750 lei. On the way back we had to pay again the 2x carry on 60.00 EUR350 lei and we had no insurance what so ever. So we paid for things and services that we did not received, and for which,we had to pay out of pockets so I expect my money back: 100,89 151,00 60.00311,89 EUR, ASAP.Thank you

eDreams complaint: REFUND for services that were not rendered
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