eDreams complaint: Requested a flight change and was incorrectly advised; Their CS is designed to exasperate you so you give up

Requested flight changes to my 2-leg trip, and was incorrectly advised there was a same-day flight available on the second leg. So was told to make the first leg change first on the airline directly before going back to eDreams to make changes to the second leg.

Made the change, paid change fees and additional fare difference. Went back to eDreams to make changes to the second leg, spent hours waiting to get connected, and was then told there’s NO available same-day flight at all it wasn’t the schedule! So basically paid for a non-service. Basic consumer law.

Then spent over 10 hours trying to get a refund since they made the mistake (consumer law of not receiving what you paid for!), and got no response and realised their strategy is to respond with standard answers that do not address any of the issues and goes in circles. To exasperate you and waste your time that you think it’s not worth pursuing.