eDreams complaint: Where is my refund? It has been 15 months!

I have been waiting for my refund for over 15 months. I have purchased flight insurance cancellation due to any cause (C4AR) with this company. Attached is an email received that they on Feb 2223 refunded me $580 euros?! But where?

All my credit cards and my bank accounts show no such transactions. I have physically gone to my bank as well as checking on line. I was on a daily email to their customer service or on line chat getting delays on how they are “looking” into this and to please be “patient”. All this waiting and bantering back and forth is exhausting and frustrating.

Why would I even pay extra for insurance, cancel a flight, and this company will not issue the refund. We all work hard for our money and when we spend it for a service then it is a fair exchange. Keeping my money for a service not received is fraudulent and deceptive. Unfortunately they will not reveal or give me paper work as to “where” the refund for deposited.

I went to my bank to check account and credit card and nothing has been received by them. They refuse documentation when requested of these refunds they say they did