eDreams complaint: No

We booked 2 round trip tickets from Tel Aviv to Dubai on March 16 and back to Tel Aviv on March 20 on the website of the eDreams company. While in Dubai, we were informed by email from that company that the Israir company had cancelled the flight to Tel Aviv, i.e. our return flight. We called on the number given in the email message from eDreams and a representative of the company promised us to find an alternative flight within 24 hours. After having waited in vain for 24 hours we called back at around 10 am the local time and another representative promised us to find an alternative flight until 3-4 pm the same day. After having waited in vain until 4 pm we called back and the third representative of eDreams eventually told us that there was no possibility to find a flight for us. Finally we had to search for a solution and easily found a flight to Tel Aviv by the Arkia company on the same day, March 20. So, we booked 2 one-way tickets.

Thus, we have lost the amount of 769.98 USD paid for the flight of the Arkia company. Besides, we spent a significant amount on the phone calls (every time we called it took quite a long time to wait for their answer and talking). Moreover, we still have been suffering moral damage associated with waiting in vain for the promised alternative solution to our problem and anxious expectation of its resolution.

When we returned a week ago, we submitted a complain letter to eDreams company but it was rejected as a spam.

Now we are sending you a letter from eDream and we will send the rest of the documents to prove one by one since we found it impossible to send them all in this message.