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eDreams complaint: edream prime membership without my consent

Open 228 views Travel

Filed 13 Apr 2023 by EREN

I’ve realized that edream did a prime membership on my name and took 64,99 € from my bank account without my consent and without any information when I checked my credit card details yesterday. I even didn’t remember to use e-dreams. When I checked my email, I just bought a flight ticket 2 months ago. But I didn’t choose or apply for any membership at that time. To get more information and cancel it, I downloaded their application (it was not possible to cancel it on the web, because the cancel button was hiding on the web. I am attaching the photo of it) and canceled it but they already took from me 1 year membership without my consent. It is a robbery. I have already contacted my bank to inform them that the transaction was a fraud. My bank advised me to cancel my credit card to prevent stealing money from my account in the future but I don’t want to cancel it but I don’t trust this company either. I already wrote an email to “edream” but they replied to me with an irrelevant auto no-reply mail. I don’t know where I should apply to take my money back.

eDreams complaint: edream prime membership without my consent
Photo EREN uploaded with this complaint

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