eDreams complaint: No communication about cancelling a flight

Name: No communication about cancelling a flight
Item: eDreams
Author: Marie

Open 3 Jul 2022 82 views Travel

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Filed 3 Jul 2022 by Marie

We booked 3 flights with Edreams. One of them was cancelled.
No automatic refund was made. We paied the complete price.
Online and in the app everything was ed. (see picture)

We had to book the one flight again.
It was €250 more expensive.

eDreams complaint: No communication about cancelling a flight — Photo Marie uploaded with this complaint

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Case details

Status: Open
Company: eDreams
Filed: 3 Jul 2022
Desired resolution: I expect Edreams to do a compensation of the amount of money we had to pay extra.
Problem: Flight cancelled without notice or refund
About: flight booking
At stake: €250

Progress

Filed
Company notified
Company replied
Resolved

3 Jul 2022 Complaint filed and published
3 Jul 2022 Message from Bizzy: we notified eDreams about this complaint.

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