eDreams complaint: cancellation refund

Dear Sir Madam,

I am writing to you to raise an issue about: Travel Agents

The issue that I have experienced was: I booked a flight from Budapest to New York (JFK) (airline booking reference: QIU56O) on February 19 2022 via eDreams. Flight details: March 30, 2022, Budapest – Zurich (Swiss International Airlines LX2251), Zurich – JFK (Swiss International Airlines LX14. April 5, 2022, JFK – Frankfurt (Lufthansa LH401), Frankfurt – Budapest (Lufthansa LH1334).
I paid for additional products: Cancel for any reason guarantee, policy number 8828830383.
I requested a cancellation for the above booking via eDreams on March 9, 2022. I received an email from eDreams about processing my cancellation. I tract the status of the cancellation using eDreams app and it says request pending airline authorisation. The status has been the same for more than 4 months. Reaching out eDreams via customer service email I get no further information about the status of my cancellation.

It occurred on: 09032022

This meant that I do not know when I will get back my money or I will ever get my money back.

Get me information about the date I will get my money back.

I look forward to your response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Zoltan Nemeth

Booking Reference 8828830383

Mikszáth Kálmán utca 4,
Pecöl
9754