My complaint:
I purchased tickets totaling $731.70, and my travel plans changed so I asked for a refund. Edreams refused to send the refund to my credit card. They demanded that I give them my personal checking information, routing number, and IBAN number for the refund. I called the company 3 times and provided this information to a representative. I was assured during my last call to edreams, on August 24, 2023, that i woukd receive a full refund in 7 to 20 business days. I received an email at 6:19am this morning, stating that they needed my banking account information yet again. I called, and the representative stated, I can’t see your account information, and asked me to provide my private bank information a fourth time. I asked to speak to a supervisor or manager, and he told me that was not possible. I was informed that I had to fill out a form and a manager might contact me. I asked the representative to look at the notes in my file, and he was at least able to see that I provided my account number, routing number, and IBAN during a telephone call on 8/24/2023. Yet, he asked that I provide my information again. He also stated that my refund should be available and told me to look at my account. I told him that I have not received a refund/deposit from edreams into my bank account. He then said, Oh, I mean the refund is available to us. Whatever that means. I then asked him what the total of my refund would be, and he said $300 because of fees. I was so angry that I shouted expletives at the representative and hung up. Clearly, this company is scamming people to get their credit card and personal checking information. I want my $731.70 back in full, because now I have to deal with the stress of getting new credit cards issued and changing my bank account numbers.
Suggested solution:
Refund the credit card, that I used to make the booking, in full.
