eDreams complaint: Refund Never Received
Filed 28 Oct 2022 by Alysa
Aiirline tickets were booked through eDreams for a round trip flight from Tel Aviv to Dubai which was cancelled in December 2021 due to Covid-19. eDreams purchased the tickets from Citizen Plane and are referred to in the attached documentation from Citizen Plane as the “travel agent.” eDreams received a full refund from Citizen Plane for the cancelled flights on December 19, 2021. The refund was intended to be credited back to the two travelers. I am attaching all correspondence showing that eDreams received the refund and kept it rather than returning it to the travelers.” It has been impossible to reach eDreams customer service by phone and I never received a response to my emails. I want to also praise Citizen Plane for their outstanding customer service.
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