They send my order to a wrong address
Complaint from LG garza on 26 May 2021 about DHgate.com.
I order a purse and it said that was deliver in grass valley California . Read more
DHgate.com complaints
DHgate.com Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 5, 2024
DHgate.com complaint process
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about DHgate.com?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
DHgate.com complaints chart
We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
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DHgate.com complaint statistics
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
287
Total complaints
286
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
287 ratings
How to contact the customer service of DHgate.com?
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+86-108-225-7676
Webcare email:
service@dhgate.com
Corporate HQ address:
2 Huayauan Rd, Haidian District, Beijing, China
Contact form:
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
DHgate.com reviews: (287)
Authentic experiences shared by our community for your benefit.
Seller sent wrong product.
Complaint from Grovegal on 25 May 2021 about DHgate.com.
I ordered 20 batteries from a seller on DH gate who promised refunds if they requested within seven days of receipt of the item. I requested a refund the day the items arrived. The seller replied offering to refund one... Read more
Dont like the saller
Complaint from Blind12@ on 25 May 2021 about DHgate.com.
Want to cancel this order the saller is scamming want a full refund in need the saller investigated on scamming in fraudulent on dhgate order number 3330153571. Also invalid tracking number get this saller off this dhgate site please Read more
Didnt receive product
Complaint from lostmyfone913 on 24 May 2021 about DHgate.com.
I ordered 3 pair of Air Jordan 11 low top shoes ( baby blue white), (red white), (gold white). I ordered the shoes in March. I received one pair of them the ba y blue white... Read more
Very irritating shipping incompetence
Complaint from Jadot on 24 May 2021 about DHgate.com.
Purchased watch, vendor v626383 March 24 2021 - Ord. 3314416029 Final information ed delivery by July 2021 due to covid-19 4 MONTHS DELIVERY DID NOT MAKE ME ... Read more
No Package
Complaint from pezz07 on 24 May 2021 about DHgate.com.
I have tried to track my package. When I do, it says that it was delivered and that I should check with the local post office. I did and they have no record of the package. The... Read more
I never received my shoes I orderd
Complaint from ceocopo on 23 May 2021 about DHgate.com.
I never received my shoes ordered so I sent the a message and they said my ordered has been delivered 5 days a go so I always order from them my shoes always come to my doorstep in my apartment... Read more
Item not received
Complaint from Nahima on 21 May 2021 about DHgate.com.
I have ordered a ring over a month ago and it has still not been received I believe it has been delivered to the wrong address. Read more
Seller is very rude and disrespectful
Complaint from Khadian2487@gmail.com on 20 May 2021 about DHgate.com.
I ordered an item That I believe was the sellers top notch. The item was not as described. We have been going back and forth in messages and the seller is down right rude. The proposal states I send the... Read more
Never received order
Complaint from Ansleelones on 19 May 2021 about DHgate.com.
On May 8th 2021 I spent 34.42 on a Louis vitton purse and now my account shows that I have never purchased anything but the money was taken off my card. I’m not able to track anything so seems like... Read more
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