While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Bloko on 19 May 2021 about DHgate.com.
I ordered a sneaker through DHgate app since March 12th. Until now the seller keep tell me a lying stories “ your order is on this way, your order still on custom, a lot of crazy stuff Read more
Complaint from KingJay on 19 May 2021 about DHgate.com.
Hey I orders 2 pair of yeezys slides from a seller off your site late November last year they where $38 a peace and THE PRODUCTS WAS NEVER SEND TO ME AT ALL after I reach put to the selling... Read more
Complaint from Squiggy 07 on 17 May 2021 about DHgate.com.
Seller name is oil-painting-arts . This seller scammed me out of $100. I have been arguing back and forth with the seller for over a year now to get money back for an item that was never shipped... Read more
Complaint from ngrace71 on 11 May 2021 about DHgate.com.
I ordered a sz 18 dress from DHgate on 120 21, I received it on 21221, I opened it up the try it on just incase I needed to take it to have minor alterations done. For starters the... Read more
Complaint from Carla Dansby on 07 May 2021 about DHgate.com.
My email is carladansby65@gmail.com. The orders are under my email. Both people got payment because my bank told me Read more
Complaint from D.ielts on 05 May 2021 about DHgate.com.
Dear SirMadam, I want to file a complaint about “DHgate” and “Fofshop”. We have been contacting DHgate platform for many times in order to place an order about “PlayStation 5” but DHgate referred us to “Fofshop” and introduced it as... Read more
Complaint from Narwastuerika on 30 April 2021 about DHgate.com.
Dear team I have purchased a bad from a seller on dhgate I have been contacted from chat and message none of that they reply. And the item supposed to arrive on April 28th but I don't receive ... Read more
Complaint from gbayijudoman on 30 April 2021 about DHgate.com.
I ordered from online with order number 3320823688. Yakuda is the name of the store. He never ship my order since two months and I asked him to refund but refused.pls don’t scam me. Thanks Read more
Complaint from Ian Kruger on 28 April 2021 about DHgate.com.
I placed order, within 24 hours I requested refund. DHGate customer service promised full refund after 7 days. Seller sent unwanted product on day 7. Estimated delivery June 20 ... When product will not sell, so absolute nonsense, as shipping was... Read more
Complaint from lesann4cats@yahoo.com on 28 April 2021 about DHgate.com.
Camouflage 58 Roquan Smith jersey ordered. Instead of Chicago Bears logo, it shows Kansa City Chiefs. It was order 3288655736. The ticket ID was 210318605235b89268b. I reached out to the vendor 1531758112347@dhgate.com, but received no response.... Read more
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