DHgate.com complaint: Seller sent wrong product.
Filed 25 May 2021 by Lois
I ordered 20 batteries from a seller on DH gate who promised refunds if they requested within seven days of receipt of the item. I requested a refund the day the items arrived. The seller replied offering to refund one penny on a transaction of $81.80. This is not what his page guaranteed as a refund. The seller sent the wrong product to me. I provided DH gate with photos of the items I purchased and then photos of the items that came showing how the product was not the one I ordered. They replied the seller used a product number that coincided with my order and therefore the request to refund and return was denied. That in the future I should ask the seller for help before I buy. There was no confusion on the page about product numbers.
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