While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 6, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Jacqueline900 on 16 October 2021 about DHgate.com.
DHGate negotiated a return of damaged goods from one of their sellers - part of the agreement was return shipping fees would be refunded paid by seller .... after contacting them many times -each time getting the run around- I... Read more
Complaint from Dwkmel on 11 October 2021 about DHgate.com.
Ordered sublimation tumblers that were US stock. Turns out they were not US stock and had to wait to receive. Seller promised a refund then stopped communicating. Received my item, sublimation tumblers, and they are not that in fact. Complaint filed... Read more
Complaint from amylynn76 on 01 October 2021 about DHgate.com.
I ordered 2 pairs of shoes for my son, then they decided to cancel. My money was taken out of my bank but, here I am no money returned, no product sent. Then everyone you message has no idea of... Read more
Complaint from Imenesaadi87@gmail.com on 25 September 2021 about DHgate.com.
Order number PO3355253773. I have bought this item in August and its lost in the post as the tracking has not moved at all every month the seller said I will get this and its a lie as the tracking... Read more
Complaint from Locptran86 on 23 September 2021 about DHgate.com.
Received counterfeit goods from DHgate, seller elena2012168 had to file a claim dispute. Received email of instruction. Submitted video evidence on YouTube. DHgate 3363904292 . Claim specialist emailed wanted further evidence. Never received email , just a message on... Read more
Complaint from lvs@knology.net on 19 September 2021 about DHgate.com.
On August 5th, 2021 I placed an order through DHGate to purchase a 5in1 40K Cavitation machine. picture and description was shown. The purchase was from Echoqueen which is one of the companies that DHGate sponsors I paid DHGate... Read more
Complaint from Huntsman on 18 September 2021 about DHgate.com.
They apparently got too overloaded due to the pandemic even after lockouts were lifted and knowing other people got theirs. I don't have the product, I don't have my money, I paid a friend through PayPal and he paid them.... Read more
Complaint from Sarahmagloire on 06 September 2021 about DHgate.com.
I ordered a shoes since June but they never arrived this is impossible and I’m very upset Read more
Complaint from TPS on 25 August 2021 about DHgate.com.
I bought 2 items from a seller 4 weeks ago and the seller provided me invalid tracking information which has really been a problem as the seller not responding to my messages and no updates on my orders too and... Read more
Complaint from Patmorrissey on 22 August 2021 about DHgate.com.
I ordered a lithium battery for my ebike. When it arrived, I plugged it in. It sparked and burned me badly on my finger. I have a huge, sore blister. I emailed them and have not... Read more
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