REFUND
Complaint from BKa on 18 August 2021 about DHgate.com.
I write to dispute the following transactions, order: 3355719237 and 3355118894 are both due for a refund of $178.35 however only one refund has been reflected in my account. Read more
DHgate.com complaints
DHgate.com Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 24, 2024
DHgate.com complaint process
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about DHgate.com?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
DHgate.com complaints chart
We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
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DHgate.com complaint statistics
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
287
Total complaints
286
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
287 ratings
How to contact the customer service of DHgate.com?
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+86-108-225-7676
Webcare email:
service@dhgate.com
Corporate HQ address:
2 Huayauan Rd, Haidian District, Beijing, China
Contact form:
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
DHgate.com reviews: (287)
Authentic experiences shared by our community for your benefit.
Refusing to refund
Complaint from KatieB on 18 August 2021 about DHgate.com.
Hello, I ordered a 4 in 1 car seat from the seller Windowplant. After 3 months the seat finally arrived. After inspecting the car seat I could tell it was poorly made and very unsafe. I did research and found it... Read more
Ripped off
Complaint from Idk the user name on 15 August 2021 about DHgate.com.
I ordered shoes size u.k 47 because it was advertised that he had that size. As soon as I payed the seller said he didn't have size 47 and that I should take size 46...well 46 won't fit me and... Read more
requesting to return the item
Complaint from sue.ham2@gmail.com on 12 August 2021 about DHgate.com.
There were no safety instrucitons, telling what the tempurture seach button is, how long to use it and so forth. I have 3 huge blisters several inches in diameter from using the machine. I am requesting to return... Read more
Money return
Complaint from Harshitameel on 12 August 2021 about DHgate.com.
I ordered 3 pair of shoes from a dealer. I paid and money got deducted from my bank account. But there was nothing when I saw my orders in processing and there was no order number or anything too. We... Read more
FraudNever received items
Complaint from dermorris12 on 09 August 2021 about DHgate.com.
I ordered three handbags in June of this year on the DHgate site from a merchant who identified as louisbags_18. I paid for the items and received order numbers and ation that the money had been received. ... Read more
Did Not Receive Product
Complaint from kels236 on 08 August 2021 about DHgate.com.
I ordered shoes and made my payment and I received an email saying my payment was ed. Then a few days later the owner I bought from deleted their page and my order was cancelled. I have not been able... Read more
Product not recieved
Complaint from Tauheedpanna on 08 August 2021 about DHgate.com.
Back in Feb 2021 purchased a casio edifice watch from one of the sellers whose feedback rating is 4.7. Sent me a tracking number which for months couldn't track and kept saying in transit. And then when I contacted the... Read more
i receive a broken product and the seller dont answer
Complaint from geminis.claudia on 06 August 2021 about DHgate.com.
order number 3330073685, i receive the product broken dont work , the seller dont answer my message to do a return and get my money back , the custumer service dont help me either , they should have... Read more
Refund
Complaint from Nailahrogers13 on 06 August 2021 about DHgate.com.
I would like to cancel the order and get a refund it was a mistake purchase and I don’t want it to be shipped to me please cancel this order and let me get my money back.I got in contact... Read more
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