While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 3, 2024
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
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File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 34 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Rlynnowen on 31 March 2021 about DHgate.com.
On 31621 I made two different purchases totaling over $200.00 I have yet to receive any kind of ation, no order . The app is showing that I don't have any pending orders. But they sure did take the money. Read more
Complaint from 1577369955017 on 29 March 2021 about DHgate.com.
I ordered for a jacket which was 103 dollars. And a tshirt worth 2 dollars was sent to me. I am very disappointed. I want a refund. This is not acceptable and I have contacted the seller but they... Read more
Complaint from Cmeneses22 on 25 March 2021 about DHgate.com.
I ordered a pair of Jordan 5 metallics size 11 more then a month ago and still haven’t received them and every time I go to look at the trackerwhere they are and when they’ll arrive the day just keeps... Read more
Complaint from Ramizkhan on 24 March 2021 about DHgate.com.
Hi my name is Mohammed and I'm a retail seller in the UK. I bought USB storage devices from one of the seller on DHgate. After some time all of the buyers who purchased these USB sticks start making complaints... Read more
Complaint from Elijahpa on 22 March 2021 about DHgate.com.
My shoes never Came and there taking a long time to get here I realized I ordered the wrong size the seller doesn’t Respond he gave me a incorrect tracking number cause it didn’t work at first until I told... Read more
Complaint from Mamello on 21 March 2021 about DHgate.com.
Hi,i placed an order on dhgate,i thought i was buying phones,then later on the seller told me it was a wireless charger and a phone screen protector.i tried to have the stuff cancelled and get my money but... Read more
Complaint from Pdvoss on 21 March 2021 about DHgate.com.
I purchased two necklaces from a seller. I received them. I went back to sellers store and purchased two matching bracelets (clearly bracelets) in the picture. Instead I received two more necklaces. Seller wouldn’t help me. ... Read more
Complaint from leila_gibbons on 20 March 2021 about DHgate.com.
I got charged twice for an order I placed on March 18, 2021 for $284.18 Read more
Complaint from dswift@eastern.edu on 20 March 2021 about DHgate.com.
I have been waiting for 2 orders since November 2020, I can't get a refund, the sight keeps sending me to a link that u can't get any responses. Read more
Complaint from alabound083@gmail.com on 17 March 2021 about DHgate.com.
I paid 125 for a rotery tattoo kit. U accepted my money but it was out of stock Read more
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