Report sellers page
Complaint from Kristinqueen19@gmail on 15 April 2021 about DHgate.com.
I’m trying to report a sellers page on dhgate. My order has not updated in 4 weeks and the seller is doing nothing about it. Read more
DHgate.com complaints
DHgate.com Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -33% decline in complaints about DHgate.com over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 20, 2024
DHgate.com complaint process
Do you have a dispute or had a bad customer experience with DHgate.com? Submit your DHgate.com complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of DHgate.com.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional DHgate.com complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about DHgate.com?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
DHgate.com complaints chart
We have received 35 complaints about DHgate.com over the last 12 months. The graph below shows a monthly breakdown.
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DHgate.com complaint statistics
Curious about DHgate.com's track record in addressing complaints within the Retail Company, Wholesaler category? Dive into the all-time complaints data right here!
287
Total complaints
286
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
287 ratings
How to contact the customer service of DHgate.com?
Below, you will find the contact information for the complaint department of DHgate.com. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
+86-108-225-7676
Webcare email:
service@dhgate.com
Corporate HQ address:
2 Huayauan Rd, Haidian District, Beijing, China
Contact form:
The corporate office of DHgate.com is located at 2 Huayauan Rd, Haidian District, Beijing, China. You can contact the customer service of DHgate.com by calling +86-108-225-7676. For DHgate.com support through email, send your inquiry to service@dhgate.com. If you want to reach out to DHgate.com through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
DHgate.com reviews: (287)
Authentic experiences shared by our community for your benefit.
Trademark Violation
Complaint from rob.segall on 15 April 2021 about DHgate.com.
The identified listings are using our client's trademark and or confusingly similar variations thereof in their titles, descriptions and images. This unlawful use of our client's trademark amounts to infringement as consumers are confused to believe that the listings... Read more
This seller is cursing at me on dhgates and she is selling fake bags
Complaint from Raindropsz55 on 12 April 2021 about DHgate.com.
Her username is angelisdoll888 She is cursing me calling me a bitch slut whore she is selling fake bags illegally. You need to ban her from dhgates. They are selling fake bags fake stuff. She cursed my mom out called me... Read more
i paid but the coat isnt come yet
Complaint from irmaklj on 08 April 2021 about DHgate.com.
i ordered a trench coat for mens striped oversized harajuku overcoat, January 2021 for $62.34. my number is 3300739852 from Lichee666.store. Till now i havent received the order. The other coat (i ordered 2 coats) arrived last march. I... Read more
The seller does not return messages
Complaint from Keysha1078 on 07 April 2021 about DHgate.com.
I ordered a wig like 2 weeks ago..I need the wig By the end of April but no one's getting back to me about my order Read more
Unprofessional liars
Complaint from Zay on 05 April 2021 about DHgate.com.
Unprofessional line I have p problem with one seller it’s my first time shopping with DHGATE website. It is not a good experience I have been dealing with the seller for the past... Read more
Didn’t get my purchase
Complaint from Pattydoit on 05 April 2021 about DHgate.com.
Hualongin store is what I’m complaining about. Tracking shows my package as delivered, but I didn’t get everything I ordered. the seller says the rest of my purchase has a separate shipping number, that stoped moving 2 months ago. Read more
Never received order
Complaint from Facetoopretty on 04 April 2021 about DHgate.com.
I ordered my things in February and never received anything ! Read more
Never received item
Complaint from Tyoung18 on 02 April 2021 about DHgate.com.
Ordered item at end of February and it it currently April 2nd. I have not received my item nor an explanation about it. I guess I got ripped off and there’s nothing I can do since it was not an... Read more
Item not received
Complaint from Nayali Williams on 01 April 2021 about DHgate.com.
I placed and order and have still not received. Seller never responds to messages and when requested for refund it was denied when I never received the item that I paid for. Read more
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