Our sentiment meter has identified a 200% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on May 4, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Instacart.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from diggininit on 04 February 2022 about Instacart.
Delivery was scheduled for 07032022 between 5-7 pm. Then then changed it to 8:00 PM, then they changed to 8:30 PM, then changed again to 9:30 PM. I had called multiple times regarding the changes and kept getting... Read more
Complaint from Pamzah333 on 02 February 2022 about Instacart.
FOR OVER A YEAR NOW I HAVE ORDERED GROCERIES WITH INSTACART BUYING FROM RALPHS. I HAVE ALWAYS STATED AND CHECKED THE BOX NO SUBSTITUTIONS. BUT, THE SHOPPER ALWAYS MAKES SUBSTITUTIONS REGARDLESS. ALSO, IF I ORDER A SMALL PACKAGE... Read more
Complaint from marlene@marlenesiff.com on 28 January 2022 about Instacart.
3 items in my last order from Balduccis in Westport CT were not good . 1. Lava vanilla dairy free yoghurt was past date even though I notified the shopper to check all dates. 2. The asparagus did not look good. 3.... Read more
Complaint from atdanielscrb@gmail.com on 23 January 2022 about Instacart.
The stores I shop at are Stater Brothers and Walmart. Both these stores accept EBT, but when I try to use my EBT card for an online order instacart tells me I cannot use it. I have tried to find... Read more
Complaint from Qazwsxedc1 on 22 January 2022 about Instacart.
They locked my account after I spent one hour browsing on their website to pick my grocery and placed an order... I called the customer service and they told me I need to fill out a form and have them... Read more
Complaint from cweathers63@gmail.com on 22 January 2022 about Instacart.
I put in my order for food aldi less than 2 miles from here, the text from the delivery driver said delivered, it wasnt , our order said to deliver to 1024 c east norton rd springfield mo, I never... Read more
Complaint from Powelltracy321@gmail.com on 21 January 2022 about Instacart.
I’m due a refund and they closed my account and stoled my money Read more
Complaint from Powelltracy321@gmail.com on 18 January 2022 about Instacart.
I filled out a secure form application to get my refund on a missing order and trust and safety went and closed my account and denied me my refund after I sent in documents and proof of the card information... Read more
Complaint from coolivka on 07 January 2022 about Instacart.
On 2-nd of January 2022 i order groceries that were never delivered but charged my account. I called many times and speaking with different agents and nothing was done. NO GROCERIES AND... Read more
Complaint from Shea1515 on 07 January 2022 about Instacart.
I ordered groceries. Received half my order. I try to ‘chat’ with them and waited over 30 minutes for no response (twice!) I have emailed them numerous times. It’s like they completely ignore what I’ve written in my emails and... Read more
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