My complaint:
My account as a driver was deactivated due to identity issues. I sent several emails with proof of identity and they denied my claim. I sent photos, I sent ID cards, a credit card with my picture, and my social security card… as well as my insurance card and registration. I’m so upset and offended. I offended an explanation of my weight gain and they refuse to accept my proof and basically say that I’m not who I say I am. I’ve been told that with the information sentbmy account would be reactivated but then I received an email stating that they stand by their decision, that I’m not in fact myself.
Suggested solution:
Reactivate my account and come up with a better process on how these situations are handled.
I can only upload one picture as proof but I have several more... emails and photos
