Our sentiment meter has identified a 100% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 29, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Instacart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Instacart complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Katie MacKinnon on 30 October 2020 about Instacart.
I live in Ontario and I want to get groceries delivered for my daughter in Halifax. She is currently in quarantine. This order was put in on a Sunday night and she was flying beck to Halifax on the Monday.... Read more
My name is Ashley Mckown my email on my account is shipleya13@gmail.com. I Placed an order on Monday October 26th for 43.54 when I placed the order I was told it would be delivered around 1215 my time kept getting... Read more
My account was deactivated because of delivery complaint. I accepted a batch with three orders. I delivered to first two customers. In route to third customer I get a message that customer cancelled order because it was not delivered. I'm... Read more
Complaint from thompsoncasa on 07 October 2020 about Instacart.
My family went on a weekend trip for my son’s 8th birthday. I thought let me order instacart the night before since we want to make the most of our time together. My order was scheduled to arrive between 10:30am... Read more
Complaint from Marysmith73 on 06 October 2020 about Instacart.
I go and pick up a delivery order from my local Wegmans and this lady who works for Instacart who isn’t employed by wegmans is working, she has all the gear on and she’s just standing there on her phone,... Read more
Complaint from tcb8918 on 27 September 2020 about Instacart.
Instacart close my account because my credit card used for payments was hacked and the issuing bank closed it. They want me to pay $15 to reactivate my account. Read more
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