Our sentiment meter has identified a 50% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Ahmadsiyar on 30 December 2023 about Instacart.
I had a batch on Sunday Dec 10 at 4 oclock at laird rd Costco located in Mississauga Ontario with two orders one of the orders was not going through payment so I used my debit cart to pay after... Read more
Complaint from Tharden25@gmail.com on 27 December 2023 about Instacart.
Order date 11/25/2023 Order/item issue my oder has been delivered to the wrong address the guy who delivered it said his GPS told him that address 2202 Crosky street but my address is 2202... Read more
Complaint from Insta user on 19 December 2023 about Instacart.
I am writing to let you know about an issue with my recent order placed at Staples, which was delivered earlier today. The items I ordered are. 1. Apple AirTag - This was the right Item, hence I accepted it. Now it's... Read more
Complaint from Lildee on 19 December 2023 about Instacart.
I had to pay for a customers items at Costco because the store wouldn’t take the digital card and I did I have the physical one on me. Instacart told me I would be reimbursed after the trip is completed... Read more
Complaint from Aparna23 on 09 December 2023 about Instacart.
I am a shopper with instacart. Today on 8th December, 2023, I was completing a track of 2 orders where the order value was $368. The payout to me was just $18 even though the delivery was 12 kms away... Read more
Complaint from instacart scam on 29 November 2023 about Instacart.
I used a self-service checkout at Balducci's. The instacart shopper that used the kiosk ahead of me did not pay, just walked out. Since the transaction was not closed out, I would up paying 90$ for items... Read more
Complaint from herediaraulo on 12 November 2023 about Instacart.
@Instacart well I've been having a problem trying to use instacart for some reason I've been locked out I'm using my Google account to sign in and now I'm locked out completely from even trying to get another account Any... Read more
Complaint from Butterfly83 on 21 October 2023 about Instacart.
We ordered our groceries from Kroger and Instacart was responsible for our delivery. It's been 2 full days and they claim a shopper isn't available and keep rescheduling us and promise this time the groceries will come. Waiting on a... Read more
Complaint from Rose perez on 19 October 2023 about Instacart.
Hi my name is roselyn, i was told i would be given a refund after being stolen 74 dollars for an order i did not recieve at all by instacart, which is making me very upset and angry, instacart is... Read more
Complaint from Carolyn53 on 05 October 2023 about Instacart.
I ordered on Sept 14 2023 in the he ount of 155.87. I put my order through but it said I was negative. But I knew I just got my food a lotment for the month. Insta cart took... Read more
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