Our sentiment meter has identified a 50% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Instacart.
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Finally, we can turn your complaint into a professional Instacart complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from LindaMarie on 05 October 2023 about Instacart.
I have been a customer a member of instacart for almost 3 years. Recently I was searching for a product and a grocery store popped up that I know has never delivered to my zip code. I called about it... Read more
Complaint from Shantely on 17 September 2023 about Instacart.
Instcart deactivated my account in December of 2022. They claim that I committed fraud when they won’t provide me with supporting documents. Instcart refused to pay me my last healthcare subsidy that I qualify for based on the over 130... Read more
Complaint from Jeneen on 15 September 2023 about Instacart.
I have called and complained about damaged merchandise and was told I would receive a refund which I never received. It is also instacarts policy to hold a greater amount than the actual purchase and then return the difference... Read more
Complaint from L Cook on 14 September 2023 about Instacart.
They had fraud on my acct said they would refund my membership fees and now they said they wont Read more
Complaint from Zoemoore385 on 03 September 2023 about Instacart.
They won’t reactivate my account due to cancellation rate and won’t reactivated and I told them the cause of it nd they won’t reactivated this is unfair I have a good customer ratings I bust my ass off and all... Read more
Complaint from Frankie Cocos on 30 August 2023 about Instacart.
And dynamism I became a client of yours yesterday I am allergic to bees wasp spiders and where I work I was stung my wallet and everything were in my locker my name and birthday and everything is on my... Read more
Complaint from Pjdiver98 on 17 August 2023 about Instacart.
I accepted to deliver an order from cvs for 1 item at a $9 pay out. When I got to the store and started shopping, the customer added 33 items! All these were added by a customer service representative because... Read more
I placed my in stacart order at 10 AM this morning (8-15-23) and I haven't received it and its now 8:18PM called customer service serveral times and they are still waiting for a shopper to be assigned. At 2pm ish... Read more
Complaint from Marikos on 12 August 2023 about Instacart.
Order was left outdoors with perishables outside of the door to our building. It is an automatic door that opens anytime you get near it! Driver just left groceries unlabeled out in the heat with missing items. Read more
Complaint from MMG on 07 August 2023 about Instacart.
Dear Trust and Safety Team, Saturday August 5, 2023, I spoke with Trisha out of Georgia, and she assured me a supervisor will call me back and no one did. Although disappointing, this was not of surprise. It is evident... Read more
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