Our sentiment meter has identified a 100% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 29, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Anonimous 121 on 15 November 2020 about Instacart.
Instacart it's been falsely cause chopper, collaborate and indirect participate to promote worker misclassified, abuse, discrimination between chopper, segregation on the app and after you prove your where correct they still disconnected your account with false accusations of you told... Read more
Complaint from janwallace33 on 14 November 2020 about Instacart.
Hi, all the drivers have been great. But every time someone tries to scan my (legitimate WA State drivers license) the scanner cannot capture it. Previously, drivers entered the info manually. Now they are not allowed to do that resulting... Read more
Complaint from Tiffany030506 on 14 November 2020 about Instacart.
To start off I would like to say that my account getting deactivated was not right. I was never told when I supposedly didn't deliver a order. Then I was told that my account was being deactivated because I didn't... Read more
Complaint from rayfromthecart on 12 November 2020 about Instacart.
The way the service and treatment is with the Instacart workers are terrible. I basically just got my work account deactivated because of a mistake the chat agents made. 2 recent orders I did got it deactivated. Both times were... Read more
Complaint from Anna Lee Perry on 11 November 2020 about Instacart.
Being charged for groceries that were never delivered. Instacart order placed 11112020 at 2:06 pm to Publix Flowery Branch Ga Read more
Complaint from 16murphyd on 11 November 2020 about Instacart.
Hello, I just want to let you guys know I got sent to the wrong address. I got sent to this address when I was supposed to be sent to 12 west street in old town. When I arrived it... Read more
Complaint from Delorismcgregor@yahoo.com on 05 November 2020 about Instacart.
Instacart charged me $31 and some change too much for my order instead of them refunding me my money back into my checking account they offered me a coupon and says I can use it next time along with paying... Read more
I tried to place an order on Nov. 1 st. And 2nd. It said my debit card could not be charged. Wrong, my card was ok, I called my bank and they informed me my card was fine and that... Read more
Complaint from Jrg2273 on 04 November 2020 about Instacart.
I started shopping for Instacart August of 2019. Just before the COVID outbreak it got insanely busy. My wife and I both shopped for Instacart. One morning my wife accidentally grabbed my phone thinking it was hers because our phones... Read more
Complaint from BrandiK on 02 November 2020 about Instacart.
I ordered almost a $100 in groceries and never received them. Guess who is highly upset pissed. Now I gotta wait almost 2 weeks for my money. WILL NOT EVER USE THEM AGAIN Read more
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