Our sentiment meter has identified a 100% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 29, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from mam1973.mm85@gmail.com on 28 November 2020 about Instacart.
The person who delivered my items from Walmart arrived and when she saw me at my front door (inside), she proceeded to set my bags at the curb. When I opened the door to ask her why she was doing... Read more
Complaint from Pissed customor on 28 November 2020 about Instacart.
That ls fine but what about my money? I was victimized in fraud... my bank account was closed and all my accounts were used for unauthorised transactions. I spoke with someone regarding this issue last week and was told I... Read more
Complaint from Andreamy on 27 November 2020 about Instacart.
I used the Costco Website to submit and order...I asked for golden kiwi which weren't available, and said just remove them. And no green kiwi...I got green kiwi which was not added to my order or showing a replacement... Read more
Complaint from Suffolkva on 25 November 2020 about Instacart.
Im so tired of having long work days and recipes planned for dinner just to get home and find imgredients missing from ny bags that i was charged for! How hard is it to follow a grocery list!? Too many... Read more
Delivered product to customer but they said they never received groceries. This was the end of August 2020. Instacart tracks your every move but yet they said I didn’t deliver product. I have done 928 deliveries than next thing I... Read more
Complaint from Shale6299@gmail.com on 23 November 2020 about Instacart.
I know that there is an upcharge in what I expect to pay at the store versus the app. I ordered a Turkey last week and it came. The shopper had to substitute it and took a picture. I approved.... Read more
Complaint from Adrienne1 on 22 November 2020 about Instacart.
My complaint is I delivered the items and I have a picture of the delivery from today Instacart did even contact me and let me know that even have a complaint Deactivate my account and took the customers word... Read more
Complaint from Mycca on 20 November 2020 about Instacart.
Two weeks ago while working in a new store my supervisor screamed at me, well we yelled at each other. Her being white and myself being black it seemed odd my Immediate supervisor did not reach out to find out... Read more
Complaint from Sajida on 17 November 2020 about Instacart.
The bill we received as hardcopy from the store had a total of 117.52 $ whereas we were charged 159.47$ on our e bill as well as in the instacart app. we were charged extra for few products and... Read more
Complaint from Scottcigal on 17 November 2020 about Instacart.
I have been shopping for instacart for about 2 months and have completed every batch I ever took. Out of the blu theirs a 1% cancellation rate on my account. I’ve never canceled a batch in my life so why!?... Read more
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