Our sentiment meter has detected that Instacart complaints over the past 28 days have remained within our normal fluctuation range, showing a change of 0%. While some customers might experience challenges with Instacart, the steady level of complaints indicates that there hasn’t been a surge in widespread issues recently.
Sentiment data last updated on May 15, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 40 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Adedamola Egbeyemi on 12 December 2020 about Instacart.
I had been trying to reach support through the app but I guess that has been down for weeks with no assistance for shoppers. I got 2 orders at Costco this morning and went all the way to the store,... Read more
Complaint from Yolanda on 12 December 2020 about Instacart.
I was shopping in Costco 12112020, when it was time to checkout, the app loaded for over 10 min. Resulting in me, leaving the cart, canceling the order and walking out the store. Penalty I accepted a H‑E‑B order in... Read more
Complaint from Cynthia Irwin on 11 December 2020 about Instacart.
I am a shopper for Instacart. The card they provided to me did not work when I cashed out at the Loblaws for one of their customers. The amount was for $78.72 that I ended up paying out... Read more
Complaint from S Warm on 11 December 2020 about Instacart.
I placed an order with Basha's on Thornydale. When I checked the app later in the morning I received an error message that there was a problem and Instacart was looking into it. My cart was empty and... Read more
Complaint from Annoyed with Instacart on 10 December 2020 about Instacart.
I have no problem with paying for a membership fee for a service,however, I woke up this morning to find that instead of deducting the $9.99 that I agreed to pay monthly, instacart has instead taken it upon itself... Read more
Complaint from frustrated shopper on 09 December 2020 about Instacart.
i have been a shopper for instacart never had bad reciews or anything.A while back they a glitch in the app and since then i dont get batches bit other shopper have more than adequate batches .I have constantly contacted... Read more
Complaint from Stocks22 on 08 December 2020 about Instacart.
I haven’t been able to use Instacart for months. I was deactivated due to so called fraud. I have NO idea where this came from. I’m a senior Citizen in dire need of help! I can’t find anyone to clear... Read more
Beacon one was handing my case I get contacted br intact Ins and I am told that after I drop off my last batch that the accident I was involved in I am not covered Read more
Complaint from Kimahni on 02 December 2020 about Instacart.
I was deactivated after doing 843 deliveries with Instacart. They said I didn’t deliver an order so now it’s considered fraud. In other words Instacart is saying I stole the groceries. The thing with that is they have a tracking... Read more
Complaint from Angel Starks on 01 December 2020 about Instacart.
Instacart employee Spanish woman had my Instacart account deactivated a fews days ago I’m brand new too Instacart I already have a 5 star rating and great customer service for her to deactivate my account without any warning is horrible... Read more
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