Instacart complaint: Disrepected

Name: Disrepected
Item: Instacart
Author: Tiffany

Open 20 Dec 2020 234 views Supermarkets / Grocery Stores

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Filed 20 Dec 2020 by Tiffany

I ordered and I got a message something was out of stock so I clicked on a replacement the shopper ignored me so I did online chat the rep called me a liar and said I didn’t ask for replacement I then asked for a manager she made up another excuse I asked to send screen shots they didn’t respond

Instacart complaint: Disrepected — Photo Tiffany uploaded with this complaint

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Case details

Status: Open
Company: Instacart
Filed: 20 Dec 2020
Desired resolution: They should of believed what I was saying and looked at my screenshot and then refunded me like I asked
Problem: Replacement ignored, rep called customer a liar
About: grocery order

Progress

Filed
Company notified
Company replied
Resolved

20 Dec 2020 Complaint filed and published
20 Dec 2020 Message from Bizzy: we notified Instacart about this complaint.

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