Complaint: Short on fluff

on 22 February 2021 about Instacart in category Supermarkets / Grocery Stores

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My complaint:

I placed an order for 25 containers of marshmallow fluff that we used to make sandwiches for the homeless. Since we have been making lunches for almost a year now, I try to be as cost-effective as possible when purchasing the ingredients we need. I had carefully calculated the cost of the fluff including the service charge and tip. I am very disappointed that I received only seven containers of fluff because that’s all that was in stock at the store but was still assessed almost $10 in service charges. My per ounce cost was significantly higher than it would’ve been had I received the entire order and could therefore disperse the service charges over a larger quantity. I recognize that sometimes stock might not be available at a specific store, however I believe the remaining 18 jars of fluff should be delivered to me free of any additional service charge when they do become available.

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Justified complaint?

Suggested solution:

I would like to be sent the 18 jars that were missing from the order.

Short on fluff
Short on fluff
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