Instacart complaint: Delivery Location Incorrect

Name: Delivery Location Incorrect
Item: Instacart
Author: Jahaira

Open 4 Jan 2022 148 views Supermarkets / Grocery Stores

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Filed 4 Jan 2022 by Jahaira

The deliverer, license plate TBN9001, dropped off a residents items in the office in place of delivering it to the actual resident. When explained they need to deliver to the actual resident they said oh no we don’t got in the car and drove off even going over my properties curve.

Instacart complaint: Delivery Location Incorrect — Photo Jahaira uploaded with this complaint

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Case details

Status: Open
Company: Instacart
Filed: 4 Jan 2022
Desired resolution: Any time instacart is delivered to a resident they need to contact the resident through the call box and deliver to the actual resident. To resolve this they need to return and pick up the delivery and take it to whom it belongs. We have no idea who these items belong to.
Problem: Groceries left at office, driver refused redelivery
About: grocery delivery

Progress

Filed
Company notified
Company replied
Resolved

4 Jan 2022 Complaint filed and published
4 Jan 2022 Message from Bizzy: we notified Instacart about this complaint.

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