Instacart complaint: No customer service
Filed 17 Dec 2020 by Patrick
We have a 5 day old and two ill people in our home. We NEEDED bottled water today and other than the order being less than what we wanted the water wasn’t delivered because (according to shopper) it was placed on the wrong order and could not be changed by them. I called the customer support line to find out that it has been disconnected and only a senior service number works. The chat took 20 minutes to find and I did reach someone they took way to long to understand the issue and still could only give a free delivery for orders over 10 which the cost of this water wasnt. So now we are taking our newborn out in covid because instacart is trash and has no customer service.
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