Instacart complaint: A customer lied about their items
Filed 1 Jul 2021 by Bridget
The customer wasn’t the one who ordered the items, someone else used their account. Instacart customer support was extremely rude and kept blaming me for the wrong a cute did. Not only was everything a lied but I followed protocol. Instacart took about 20 to 30 minutes to reply after calling the customer several times with no answer. It took entirely too long to get the issue resolved. The customer support person threat my account. I felt like I was being punished and not only that I didn’t get paid. It was a waste of time. I have another job I have to go to. Instacart rep keep saying I should have waited after waiting a long time.
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