Instacart complaint: Deactivation
Filed 7 Jul 2021 by Jaime
My account was deactivated because they asked for a photo and the one I sent wasn’t good enough. I was just told that I didn’t follow their policy regarding my identity even though I sent another picture in the chat function and replied to their email with a copy of my Photo ID. I followed up with the ‘Trust and Safety Team’ and was completely ignored. No one anywhere within the company was able to help me resolve the issue. There is no one within the company to actually talk to and chat just kept telling me they can’t help – that it’s with the ‘Trust and Safety Team’ but the Trust and Safety Team never responded! I’m telling everyone I know to not use or shop for Instacart, it’s a terrible company to its shopperscontractors.
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