Instacart complaint: No refund issued

Complaint from Chassityk reported on 04 November 2022 about Instacart

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My complaint:

I’ve ordered from Instacart October 15th 2022 and haven’t received my order. I can’t begin to explain how unprofessional Instacart has been with handling this issue. I’ve reached out over 5 times and each complain has been on the phone or on live chat. I’ve been getting the run around with my order that I would get a refund and still nothing ! I’ve even had an agent hang up on me when I asked to speak with someone in a higher position. My order was $111.63 I don’t have that kind of money to just be playing with. Today is 11032022 and still nothing I’m extremely frustrated with how unprofessional Instacart has handled my order. Someone please help

Suggested solution:

They should resolve my complaint first and foremost with an apology and my money back ASAP

Instacart complaint No refund issued
Instacart complaint No refund issued
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