Instacart complaint: Unfairly deactivated

I started shopping for Instacart August of 2019. Just before the COVID outbreak it got insanely busy. My wife and I both shopped for Instacart. One morning my wife accidentally grabbed my phone thinking it was hers because our phones look alike. She took her photo for verification and clicked send without thinking because she was in a hurry to get out the door. She got to the store and noticed she had my phone. The next morning my account was deactivated. I have repeatedly tried to explain what the mistake was. There was no intentional wrong doing. It was a very innocent mistake. Instacart won’t even listen or even allow us to prove what happened wasn’t on purpose. We weren’t trying to break a rule. I know why the rule that they think I broke is there. It’s to keep people from using other peoples profile. That’s not what was happening. They won’t listen at all!