Instacart complaint: the ID scanner never works on my enhanced license
Filed 14 Nov 2020 by Janet
Hi, all the drivers have been great. But every time someone tries to scan my (legitimate WA State drivers license) the scanner cannot capture it. Previously, drivers entered the info manually. Now they are not allowed to do that resulting in a lengthy delay of the deliver while the driver had to call someone. I am reluctant to order again because that is an ordeal. Perhaps you could go back to manual entry or let them scan the front of the ID. Maybe they could take a photo of the id and send it in that way? Anyhow, I am afraid you may have lost my business. And it was a lot of business.
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