My complaint:
The way the service and treatment is with the Instacart workers are terrible. I basically just got my work account deactivated because of a mistake the chat agents made. 2 recent orders I did got it deactivated. Both times were totally out of my control. One order was at Publix. It was a tropical storm that day and it was raining really bad and flooded. I still took it upon myself to work. I picked the order went to go deliver I made it literally down the street but could not deliver it. I contacted support they dont have an actual number except for customers while the shoppers have to contact a chat room or email. That really puts a obstacle of trying to get the right help because they may not fully understand my issue. So I assume they go based off what they think they heard. I told the agent I couldn’t get to the house he told me to discard the items and that I would still get paid for my time. Second time a customer was not there. I waited for 30 minutes while contacting support on chat. Again they told me to discard of the items and I would be compensated. Instead my account gets deactivated and I get a email insinuating I stole the items. It is totally unfair and unprofessional and I’m really considering seeking legal help.
Suggested solution:
Do more investigations they will see it was the agents fault I did everything by the book and still got penalized. Also to unblock my account so I can continue supporting my family.
