Our sentiment meter has identified a 50% increase in complaints about Instacart over the past 28 days compared to the average rate. This underscores potential challenges in customer experience. For informed decision-making, we strongly recommend reviewing the complaints before considering Instacart's offerings.
Sentiment data last updated on April 25, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from TDatGrayson on 04 January 2022 about Instacart.
The deliverer, license plate TBN9001, dropped off a residents items in the office in place of delivering it to the actual resident. When explained they need to deliver to the actual resident they said oh no we don't got... Read more
Complaint from TYLERHR on 03 January 2022 about Instacart.
INSTA-CART WILL NOT REIMBURSEMENT ME FOR A CUSTOMERS ORDER THAT I PAID FOR WITH MY DEBIT CARD. I HAVE SENT THEM THE RECEIPT AND MY BANK STATEMENT AND THEY STILL WILL NOT REIMBURSE ME MY 47.14. THEY WILL... Read more
Instacart charged me a membership fee when I didn’t sign up for a membership . I have called twice asking for a refund. I’ve been given a lot of lies and false promises since 121621 on I refused. However,... Read more
Complaint from Wildsmitty on 24 December 2021 about Instacart.
Instacart is firing people that are full time workers for false reasons so they don't have to deal with prop 22 they are dissolving workers accounts even using fraud for termination no explanation no nothing they do not... Read more
Complaint from taree27 on 22 December 2021 about Instacart.
I have used Instacart on the past for small transaction and would pay delivery! This company has taken it upon themselves to charge me for a shitty membership that only offers a discount if you spend $35.00. I never authorized... Read more
Complaint from Verod22 on 22 December 2021 about Instacart.
I ordered from Aldi and my total was over $87. When my groceries were delivered the actual receipt was for $46 and some change. The tip was only supposed to be about $10 and the delivery was supposed to be... Read more
Complaint from Disappointeddisabledsenior on 19 December 2021 about Instacart.
Today I tried Instacart again after having a non delivery problem the beginning of the pandemic. Today the shopperdeliverer said they could not gain access (there is a buzzer system and I indicated my apt on request) and left my groceries... Read more
Complaint from SeanS. on 15 December 2021 about Instacart.
Driver pulls into the yard from the street. Drives in the lawn down the hill almost driving over retaining wall. Realizes his mistake and does a U-turn in the middle of the lawn. Drives over the top of my New... Read more
Complaint from Mini on 14 December 2021 about Instacart.
To whom it may concern this is Miguelina Medaro, I have been removed from instacart shopping for a wrongful termination, I have sent out videos and pictures showing proof of my accident on the road while doing two orders, I... Read more
Complaint from Rdesales on 14 December 2021 about Instacart.
All of my ordered on Dec.13 was totally good but when I checked my receipy from walmart it showed that the Huggies diaper priced only $29.97 and they charged me for the amount of $41.87! That is totally unfair and... Read more
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