While some customers may still be encountering a bad experience, our sentiment meter has detected a -60% decline in complaints about Instacart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 18, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Instacart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Instacart complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 40 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Araceli on 25 February 2022 about Instacart.
My account as a driver was deactivated due to identity issues. I sent several emails with proof of identity and they denied my claim. I sent photos, I sent ID cards, a credit card with my picture, and my social... Read more
Complaint from revestjohn on 20 February 2022 about Instacart.
driver admitted to dropping bottle of vodka and it broke he said he would replace it haven't heaerd from him since Read more
Complaint from Domoo315 on 17 February 2022 about Instacart.
I got an alcohol delivery and when delivered i knew the person i delivered it to they didn’t like me for whatever reason. The next day instacart contacted me and i got fraudulently accused of leaving the alcohol instacart didn’t... Read more
Complaint from Vetsy669 on 15 February 2022 about Instacart.
I was a 5 star rated Black Shopper. Yet during the time I have worked for Instacart, which is almost two years, I have never been given the opportunity to receive the top notch batches that 5 star Shoppers are... Read more
Complaint from Weatherman00 on 15 February 2022 about Instacart.
I was saying alot of items were out of stock and they thought i was being fraudlent. Read more
Complaint from Mrutledge on 13 February 2022 about Instacart.
I was charge for items i did not receive Read more
Complaint from Used by Instacart on 13 February 2022 about Instacart.
I've been an Instacart shopper for nearly a year, I have a really good rating as a shopper 4.89 out of 5 stars. I was diagnosed with covid so I stopped accepting batches. The company has a benefit to shoppers... Read more
Complaint from Jjima93093 on 13 February 2022 about Instacart.
I thought I was getting a monthly subscription. Lost cell phone while in hospital Read more
Complaint from SaS on 10 February 2022 about Instacart.
This is not the first complaint with Steffany B listed as stealing from customers! There are more that you can find with a quick internet search. Read more
Since December 2021, I have submitted several fraudulent claims to Instacart in regards to the customers lying about items missing, never receiving delivery, or damaged items. These are ticket :125785370, 125248255, 12820834, 129225615 and many more that have not been... Read more
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