While some customers may still be encountering a bad experience, our sentiment meter has detected a -50% decline in complaints about Instacart over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 7, 2024
Do you have a dispute or had a bad customer experience with Instacart? Submit your Instacart complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Instacart.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Instacart complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 41 complaints about Instacart over the last 12 months. The graph below shows a monthly breakdown.
Curious about Instacart's track record in addressing complaints within the Supermarkets / Grocery Stores category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Instacart. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Instacart by calling 1-888-246-7822. If you want to reach out to Instacart through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from happy hua on 16 April 2022 about Instacart.
called on 416, regarding an instacart promotion not applying, after shopper changed the order without notice and refuse to change it back. called customer service transfer to manager LOU instead of helping us on the order. he told me theres... Read more
Complaint from Unbelieveable on 09 April 2022 about Instacart.
My aunt just reviewed her receipt that she got from Jewel which was $142.00 --(2 weeks of groceries) when she checked her credit card it was over $60 more. She called Instant Cart and presumerably there are taxes... Read more
Complaint from DLSHERRY on 03 April 2022 about Instacart.
TWICE ORDERED GROCERIES FROM PICK N SAVE AND TWICE DELIVERY DELIVERY PUSHED BACK MORE THAN AN HOUR. Read more
Complaint from Nancy Harding on 23 March 2022 about Instacart.
I’ve been with Instacart well over a year. Our household spends roughly 4800k a year with them. We are both senior citizens, no family nearby and physically disabled. Instacart had been a GODSEND on so many... Read more
Complaint from Chester clark on 21 March 2022 about Instacart.
I applied to instacart and was excited and then was asked to do background check and never got a response back but my account just got deactivated with no explanation. Or anythin and everytime i call the number it says... Read more
Complaint from katlain31 on 10 March 2022 about Instacart.
after find out I had covid I was un able to work and had absolutely no money to go shopping, and couldn't leave my house. a friend blessed me with $50 credits for instacart everytime I tried to order there was... Read more
Complaint from Allbymyself on 06 March 2022 about Instacart.
The new update automatically knows your location and when you’re in a zone it pulll lol s it up and you see batches but my app already has zones in it and interferes with update.. I know this is true... Read more
Complaint from jesterofnerdz on 03 March 2022 about Instacart.
I have been doing business with them and just randomly they have deactivated my account and when i went to ask them they said they had no idea that it would be fixed in no time so when time went... Read more
Complaint from Sharondolphin on 25 February 2022 about Instacart.
I'm going on week 4 of my account being shut down wish they have something posted up there that I won't be able to work until May 15th for a duplicate account which I didn't make someone on the chat... Read more
Complaint from Araceli on 25 February 2022 about Instacart.
My account as a driver was deactivated due to identity issues. I sent several emails with proof of identity and they denied my claim. I sent photos, I sent ID cards, a credit card with my picture, and my social... Read more
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