My complaint:
FOR OVER A YEAR NOW I HAVE ORDERED GROCERIES WITH INSTACART BUYING FROM RALPHS. I HAVE ALWAYS STATED AND
CHECKED THE BOX NO SUBSTITUTIONS. BUT, THE SHOPPER
ALWAYS MAKES SUBSTITUTIONS REGARDLESS. ALSO, IF I ORDER A SMALL PACKAGE OR WANT SMALL ONIONS FOR INSTANCE, THE SHOPPER TAKES IT UPON THEMSELF TO BUY ME WHAT THEY WANT. THEY DO NOT PAY ATTENTION TO THE ORDERS!
Suggested solution:
TEACH THE SHOPPERS TO PAY ATTENTION TO WHAT PEOPLE SPECIFY IN THEIR ORDER!
