Instacart complaint: NO SUBSTITIONS

Name: NO SUBSTITIONS
Item: Instacart
Author: Pamela

Open 2 Feb 2022 225 views Supermarkets / Grocery Stores

File your Instacart complaint How does Complain.biz work?

Filed 2 Feb 2022 by Pamela

FOR OVER A YEAR NOW I HAVE ORDERED GROCERIES WITH INSTACART BUYING FROM RALPHS. I HAVE ALWAYS STATED AND
CHECKED THE BOX NO SUBSTITUTIONS. BUT, THE SHOPPER
ALWAYS MAKES SUBSTITUTIONS REGARDLESS. ALSO, IF I ORDER A SMALL PACKAGE OR WANT SMALL ONIONS FOR INSTANCE, THE SHOPPER TAKES IT UPON THEMSELF TO BUY ME WHAT THEY WANT. THEY DO NOT PAY ATTENTION TO THE ORDERS!

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Reason

What is wrong?

Your email (optional, if we may ask you something)

Case details

Status: Open
Company: Instacart
Filed: 2 Feb 2022
Desired resolution: TEACH THE SHOPPERS TO PAY ATTENTION TO WHAT PEOPLE SPECIFY IN THEIR ORDER!
Problem: Substitutions made despite no-substitution request
About: grocery delivery

Progress

Filed
Company notified
Company replied
Resolved

2 Feb 2022 Complaint filed and published
2 Feb 2022 Message from Bizzy: we notified Instacart about this complaint.

See all 359 Instacart complaints

Discussion

0 comments

No comments yet. Been through something similar with Instacart? Start the discussion above.

More Instacart complaints

View all 359

No delivery

Delivery was scheduled for 07032022 between 5-7 pm. Then then changed it to 8:00 PM, then they changed to 8:30…

4 Feb 2022

Refund on 3 items from my last order

3 items in my last order from Balduccis in Westport CT were not good . 1. Lava vanilla dairy free…

28 Jan 2022

Deactivated my account

Within days Batches haven’t been available and I have contacted the Instacart agent to check and help me find out…

23 Feb 2021

Wronged by Instacart too?
Make it sting!

Launch complaint