I could not fly in 26 August 2021 at 12:35 from Heathrow Airport to Tunis Carthage due to a positive corona virous result. I had informed Opodo about the situation. My flight No was TU 793 . Flight reference... Read more
Opodo complaints
Opodo Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -43% decline in complaints about Opodo over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on May 4, 2024
Opodo complaint process
Do you have a dispute or had a bad customer experience with Opodo? Submit your Opodo complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Opodo.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Opodo complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Opodo?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Opodo complaints chart
We have received 31 complaints about Opodo over the last 12 months. The graph below shows a monthly breakdown.
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Opodo complaint statistics
Curious about Opodo's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
162
Total complaints
161
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
162 ratings
How to contact the customer service of Opodo?
Below, you will find the contact information for the complaint department of Opodo. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
011-44-20-7660-2215
Contact form:
You can contact the customer service of Opodo by calling 011-44-20-7660-2215. If you want to reach out to Opodo through their own website, you can use their contact form.
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Opodo reviews: (162)
Authentic experiences shared by our community for your benefit.
Opodo Prime
Complaint from Rosa La Manna on 13 December 2021 about Opodo.
Opodo Prime was added to my mums booking without her knowledge Read more
Opodo cancelled my return flight from Cape Town without notification.
Complaint from chrisandsue1 on 10 December 2021 about Opodo.
Emirates sent me my e-tickets by email and we flew to Cape Town on 30121. We were due to return on 231121, but on our arrival at Cape Town Airport the Emirates team told us that our return flightrs... Read more
Rebooking flight
Complaint from Yoladeji on 10 December 2021 about Opodo.
I booked a virgin ticket from Opodo from London’s Heathrow to Lagos Nigeria and used the outbound ticket but I was unwell to use the inbound ticket so I called 2days before schedule and was told the ticket is valid... Read more
Cancelling my tickets without refunding
Complaint from Duskrider on 09 December 2021 about Opodo.
I bought two sets of tickets from London to Toronto via this terrible agent on 20 October (Booking Ref : 8157746139). On 1 December, I wanted to change the departure port to Birmingham, but I could not be connected... Read more
No customer service available to solve issue
Complaint from teodorap on 08 December 2021 about Opodo.
Hello, I made a booking through Opodo with Reference number : 8416236139 Apparently there has been a change in the customer support system of Opodo and now a person is not able to contact a human support unless he is a... Read more
Refund of my full flight money
Complaint from Manny. on 02 December 2021 about Opodo.
Booked a flight with the reference 8085665783 and that flight was cancelled I then rescheduled the flight for December 1 with the flight company as I couldn’t get hold of opodo since they have continued to ignore my email, the... Read more
Refund for bookings made under Opodo Reference No 4920429985 acknowledged and ostensibly being processed since 25 October 2020 has not been completed despite Opodo ing, over 4 months ago that the refund had been approved by the airline. This... Read more
Ryanair Refusal to Accept Opodo Booking
Complaint from CarmelWirral on 30 November 2021 about Opodo.
I made a booking with Opodo from Dublin to Manchester on a Ryanair flight dated 9th December 2021. I then received an email from Ryanair stating that I had booked with an unauthorised intermediary. They wanted me to verify on... Read more
Flight cancelled
Complaint from S_unas on 30 November 2021 about Opodo.
I booked a return flight from Birmingham (Uk) to Karachi Pakistan (4th Dec 2021 to 6Jan 2022- Turkish airline ) online via opadoo. In November I received an email that my return flight is cancelled and I need to... Read more
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