I booked a car with Opodo reference number:PT742389030 to pick up on 3rd of August 2021 at 20:10 but I wasn’t allowed by airline to fly that evening so when I find out I wasn’t allowed to fly that... Read more
Opodo complaints
Opodo Complaint Sentiment: Positive
While some customers may still be encountering a bad experience, our sentiment meter has detected a -43% decline in complaints about Opodo over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 29, 2024
Opodo complaint process
Do you have a dispute or had a bad customer experience with Opodo? Submit your Opodo complaint through our platform to support its escalation, prompting their customer service to resolve it.
We will make sure that your complaint receives the attention it deserves by utilizing our public transparent complaint process, social media, and other tools at our disposal. Our goal is to make sure your complaint is taken seriously by the complaint department of Opodo.
By sharing your review on our platform, you not only assist other consumers but also contribute to our efforts in gathering valuable complaints data and feedback. Your insights are crucial for others to make informed decisions. In return, our support community may offer advice or feedback on how to address your problem.
Finally, we can turn your complaint into a professional Opodo complaint letter — and send it to their corporate office on your behalf.
How to file a complaint about Opodo?
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
Opodo complaints chart
We have received 31 complaints about Opodo over the last 12 months. The graph below shows a monthly breakdown.
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Opodo complaint statistics
Curious about Opodo's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
162
Total complaints
161
Open Complaints
0
Complaints pending
1
Complaints resolved
1.1
162 ratings
How to contact the customer service of Opodo?
Below, you will find the contact information for the complaint department of Opodo. To amplify the impact of your complaint, please use our complaint form.
Complaint line phone number:
011-44-20-7660-2215
Contact form:
You can contact the customer service of Opodo by calling 011-44-20-7660-2215. If you want to reach out to Opodo through their own website, you can use their contact form.
Help us refine our customer service directory! Share updated or missing contact info to ensure everyone has the latest details.
Opodo reviews: (162)
Authentic experiences shared by our community for your benefit.
I have tried to cancel my subscription with opodo since last week, none of the phone numbers work and the one suggested on the site doesn't even exist so now I am £50 down and rather shoddy customer service. Read more
Cancellation of flights refund
Complaint from Yolaseji on 03 August 2021 about Opodo.
I bought a Lufthansa flight from London Heathrow to Lagos from 191021 to 041121 and part of the booking was cancelled by airline without any further explanation as to full refund of booking. I have been defrauded to pay as... Read more
was not ed the reservation with the airline
Complaint from @uriarte on 30 July 2021 about Opodo.
I had a reservation with OPODO today i arrived at the airport and my reservation was not with the airline, now i could not travel. Read more
Error on airline name by Opodo
Complaint from David T on 23 July 2021 about Opodo.
I purchase tickets from Opodo from Edinburgh to MAdrid with Iberia And from MAdrid to Edinburgh with EasyJet On the ation email from Opodo my name D T Cumming was spelt correctly. I checked in for the easy jet flight and printed... Read more
Money grabbing company
Complaint from Ollaid on 11 July 2021 about Opodo.
Flying from London to Conakry on June 22nd, 2021; I had an issue with a valid COVID-19 test that the airline, RAM (Royal Air Morocco), refused at first instance. Then I contacted OPODO.co.uk for a rebooking explaining the situation. They... Read more
Flight was cancelled but I wasn't informed
Complaint from Ade1970 on 10 July 2021 about Opodo.
I booked my ticket on the 4th of April, airline reference UWVISG to travel to Nigeria on the 15th of July. I got an email to say booking ed only to then call opodo yesterday on the 9th of July... Read more
Still no refund
Complaint from Kelly Frost on 28 June 2021 about Opodo.
I purchased tickets with Opodo on Turkish Airlines to go to San Francisco from Dubai via Istanbul on the 24th July 2020. One leg of my journey was cancelled which made it impossible for me to make the second... Read more
Opodo nr 492 463 4596 sowie 486 341 3851
Complaint from Jochen on 25 June 2021 about Opodo.
Dear Ladies and Gentlemen, Both bookings are cancelled since one year. I have asked for refund and until now both cases are not resolved and no money was credited. The amount is significant with 2,546.29 EUR and 913.13 EUR During last... Read more
Over charged
Complaint from 7167093928 on 20 May 2021 about Opodo.
GBP 382.23 Total intermediation fees invoiced by Vacaciones eDreams S.L.U. Total amount GBP 79.20 GBP 0.00 GBP 79.20 VAT VAT % Taxable amount Tax Total 0 79.20 0.00 79.20 Description Amount Mediation service of the following travel service Low cost carrier (1) 303.03 PNR Ticket: CHWYJN (7167093928) ... Read more
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