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Opodo complaint: Money grabbing company

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Filed 11 Jul 2021 by Ibrahima

Flying from London to Conakry on June 22nd, 2021; I had an issue with a valid COVID-19 test that the airline, RAM (Royal Air Morocco), refused at first instance. Then I contacted OPODO.co.uk for a rebooking explaining the situation. They charged me 176 Euros. Not satisfied with the RAM decision; I did challenge it before the check-in manager that understood I was right, and the airline accepted me to check in. I did call OPODO asking the agent to put my name back on the system in order to be on the list and to check in. Because I already paid, and they want to keep my money for free, he kept me in hold and becoming aggressive arguing that the flight is about to close while the airline manager was next to me wait for him to do what necessary for me to be on the flight. The RAM manager witnessing his bad faith; he decided to override the system and checked me in. Thus, I have been able to make it and I flew as previously booked. So why Opodo is refusing to reply to my request, they are not answering to my complaint nor answering my phone calls that they cut off ant time pretending the line is bad. Within minutes, I ask to put my booking back to the previous state and I flew as first booked, why the 176 Euros for? They were aware of the all situation evolving because I was calling them hoping of their help and good customer service, and I am a Prime traveler with OPODO. They treated me unfairly just to grab 176 Euros for no acceptable and a fair reason.

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2 comments

  1. Charito Pedersen

    We bought a ticket from Opodo from Oslo to Manila on 03.july.2021 and from Manila til Oslo on 01.august 2021. We got all information about the flight. We came to the airport Gardermoen Oslo at about 04:00 in the morning because the flight from Oslo to Kastrup at 06:00 in the morning. We got all document om Covid-19 vaccine and test. We ordered only handbagasje for not disturbing the rout from Oslo to Manila not to have problem with the transitt. SAS did not accept our ticket. SAS told us that our ticket was not valid. SAS denied us to go on the fly from Oslo to Kastrup and we missed the whole transitt from Oslo til Kastrup, from Kastrup to Zurich, from Zurich to Hongkong and from Hongkong to Manila. We was strandet to the airport in Oslo and no help from SAS. SAS told us contact Opodo. We called Opodo but only telephone answering. We wait and wait not answering. We used chat and chatte with Kiran Singh. We told Opodo that our tickets was not valid and we asked if Opodo can change our ticket (ombooking) or refund our ticket immediately: Opodo write no and he cut out all conversation to our chat. We asked SAS, if we can get in writing why SAS denied us to fly from Oslo to Kastrup but no answer and SAS throw us out of the office. No help to get. We are now sitting and waiting for help from Opodo and SAS.
    Suggested solution:
    Opodo give us a new ticket from Oslo to Manila and from Manila to Oslo and pay for all damage for us waiting for an answer from Opodo.

    Reply

  2. Hyewon Lim

    Hi Charito,
    I wonder if this was resolved in any way. I had a similar problem with my flight from Valencia-Amsterdam-Copenhagen yesterday. KLM told me that my ticket was cancelled and I did not receive any notice about it from Opodo nor KLM. I'd like to know if you have solved it and how you did it in case. These corporations like to suck money out of customers and they don't take any responsibilities... So sorry to hear and hope we'll get things solved.
    Best regards, Hyewon

    Reply

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