While some customers may still be encountering a bad experience, our sentiment meter has detected a -71% decline in complaints about Opodo over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 16, 2024
Do you have a dispute or had a bad customer experience with Opodo? Submit your Opodo complaint through our platform to support its escalation, prompting their customer service to resolve it.
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Finally, we can turn your complaint into a professional Opodo complaint letter — and send it to their corporate office on your behalf.
File your complaint through our hassle-free complaint form to maximize the chance of resolving it. We make sure your complaint gets the attention it deserves!
We have received 31 complaints about Opodo over the last 12 months. The graph below shows a monthly breakdown.
Curious about Opodo's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Opodo. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Opodo by calling 011-44-20-7660-2215. If you want to reach out to Opodo through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Patrina Livesey on 15 September 2023 about Opodo.
I have not used Opodo prime for 18 months and despite cancelling my membership and complaining they still try and access 59.99 from my account. Due to this repetitive activity my bank have had to send a text message due to... Read more
Complaint from Simon345 on 14 September 2023 about Opodo.
I never used Opodo, nonetheless, they took 74.99€ from my bank account. They aren't supporting in clearing this up and helping me to get my money back. The worst customer service I interacted with so far Read more
Complaint from Manuela on 11 September 2023 about Opodo.
Hello, On the 11th of May Opodo charged my credit card for Opodo Priem that I did not authorized. I complained on July 7th and got the following reply The Prime subscription is canceled and a refund is requested. We would... Read more
Complaint from Yixuan on 10 September 2023 about Opodo.
I used Opodo once but I didn't subscribe for their VIP service, yet I was charged for VIP service twice, once on Sep 8th, 2022, and the other time is Sep 8th, 2023, each time it was 59.99£. I suspect... Read more
Complaint from SJP on 03 September 2023 about Opodo.
I booked a round trip to Japan 6 months in advance with Opodo, which required a connecting flight at Tokyo. Two months later the airline prolonged the flight duration from London to Tokyo for 2 hours by changing the route... Read more
Complaint from MelWo on 01 September 2023 about Opodo.
I have been trying to cancel my prime subscription since 30th August. The instructions given on the internet and by their chat bot are out of date. When I log onto my account and and go to the cancel prime... Read more
Complaint from Dr. G. on 30 August 2023 about Opodo.
R3424462 Prime / Abonnement The Prime Membership was renewed although cancelled it last year, see screenshot enclosed. In addition no bill was sent to me in advance. I got one only after a complaint, see also document attached. Read more
Complaint from Billshutbob on 29 August 2023 about Opodo.
We had hired a car through Opodo and bought unnecessary insurance for an additional £62.00. Our first contact with Opodo to cancel the insurance, we were assured we were within the 48 hour cancellation dead line and the funds would... Read more
Complaint from yorry on 15 August 2023 about Opodo.
Opodo booking 11577608915 was cancelled before the trip and has insurance, the so called cancel for any reason guarantee, but no refund has been done. Opodo claims to wait for the airline to refund. Read more
Complaint from Bevrhee on 12 August 2023 about Opodo.
Recently I booked a flight on the 17th of October, yet that was a mistake because I was supposed to be in August. I tried to correct this mistake within a couple hours yet I could not get a full... Read more
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