While some customers may still be encountering a bad experience, our sentiment meter has detected a -43% decline in complaints about Opodo over the past 28 days compared to the average rate. This indicates an uptick in customer satisfaction, and signals a positive shift in customer feedback.
Sentiment data last updated on April 27, 2024
Do you have a dispute or had a bad customer experience with Opodo? Submit your Opodo complaint through our platform to support its escalation, prompting their customer service to resolve it.
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We have received 31 complaints about Opodo over the last 12 months. The graph below shows a monthly breakdown.
Curious about Opodo's track record in addressing complaints within the Travel category? Dive into the all-time complaints data right here!
Below, you will find the contact information for the complaint department of Opodo. To amplify the impact of your complaint, please use our complaint form.
You can contact the customer service of Opodo by calling 011-44-20-7660-2215. If you want to reach out to Opodo through their own website, you can use their contact form.
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Authentic experiences shared by our community for your benefit.
Complaint from Bevrhee on 12 August 2023 about Opodo.
Recently I booked a flight on the 17th of October, yet that was a mistake because I was supposed to be in August. I tried to correct this mistake within a couple hours yet I could not get a full... Read more
Complaint from mariaprocesso on 04 August 2023 about Opodo.
I bought a ticket from OPODO and now I need to change the dates. Opodo says the airline is responsible for it. The airline says OPODO sold the ticket so OPODO needs to change it. I have called them more... Read more
Complaint from Opeyemi on 02 August 2023 about Opodo.
I purchased a ticket for Lagos to Manchester via Turkish airline ( 19/06/2023) I purchased this ticket on 21/05/2023 I cancelled this ticket on the 30/05/2023 I was told refund will take 30days I haven’t received my refund till date I have logged... Read more
My flight was booked for October 31st 2020 and was cancelled by the airline. I have claimed a refund through the agent used and agent has a cash requested from Qatar Airways and is still awaiting for the refund which... Read more
Complaint from marwan on 24 June 2023 about Opodo.
I had a booking for Egyptair through Opodo website on 10 June for my family trip from Abu Dhabi- UAE to Cairo-Egypt. In the same booking hour, I had to cancel the booking for some private reasons, what gives me the... Read more
Complaint from stucar on 18 June 2023 about Opodo.
The Sheraton New York Times Square hotel charged a destination fee of $30 per night. Opodo failed to disclose this to me. They said they would refund it but have so far claimed they are looking into it but done... Read more
Complaint from Stevie1903 on 16 June 2023 about Opodo.
I do not have ref No,I flew through opodo from aberdeen to bangkok via Heathrow,at Heathrow we went as requested to check in at eve air,waited a considerable time only to be told the booking was with thai Airways,we only... Read more
Complaint from Traveler1 on 09 June 2023 about Opodo.
On Tuesday 23rd May 2023 I used Opodo's 'flight freeze' offer product to book a flight take advantage of their 'Prime 30 day free trial'. I immediately went to pay flight in full via the app (which is a... Read more
Complaint from Abrenica on 03 June 2023 about Opodo.
My wife and I had booked a KLM flight from London to Manila via Amsterdam and had paid an extra charge for seat selection 5A and 5 D. These seats were not available at check-in so we want a refund... Read more
Complaint from Nadja on 12 May 2023 about Opodo.
Booked via OPODO a Ryanair flight - could not check-in one day before online. Opodo just did not react at all. No service nothing. Had to check in at the airport and pay 55 € extra. That is fraud!!!!! Will never... Read more
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