My complaint:
I had a booking for Egyptair through Opodo website on 10 June for my family trip from Abu Dhabi- UAE to Cairo-Egypt.
In the same booking hour, I had to cancel the booking for some private reasons, what gives me the option to get my money refunded with Zero fees.
Since 10 June I’m keeping checking through the Opodo application as well as the website to get any update or progress in this matter, but my attempts go in vain.
According to their app, the refund request was sent to the airlines( Egyptair), and it might take up to three months in order to authorize the refund, and here is the ISSUE.
I managed to talk to Egyptair contact center in Dubai, who ed that this policy is not applicable in their regulations, and Opodo should had refunded my money in the same minute of cancellation.
The amount paid for this cancelled booking was 3983.95 AED.
Suggested solution:
The should refund my money with zero deduction immediately
